Basic Skills

First of all before taking training, we have to know the basics, we have to know that what is call centre, what are their types, which processes comes across in it, its benefits, your career, some useful interview tips before applying for an interview in a reputed organization, your resume format so that how much it attracts the interviewer, for opportunities which comes across in the future, increments for which everyone is waiting, promotions which gives a position in company.

Meaning Of Call Centre : An Organization where staffs are arranged with a motive to raise the business, productivity and capital of the company through direct conversations with the clients of the concerned companies tooks place through the medium of telephone is called as a Call Centre.

Meaning Of A BPO{Business Process Outsoucing} : A bpo is also an organization like a call centre which manages different departments and batches under themselves. They can also known as the third party working between the major organizations and the employees to handle or manage them, dealing with all the payment procedure to the employees. Difference is that here employees work for the them and not for the major organizations affiliated with the bpo's.

Difference Between Them

1. Call Centre

Set Up

It requires low set up cost

Seat Requirements

It requires less seatsProcess

Availability

It must have less process as because of the low set up

Capital

It requires low capital as it comprises of less manpower

Career

Career is booming

2. BPO {Business Process Outsourcing}

Set Up

It requires high set up cost

Seat Requirements

It requires more seats because of more process

Process Availability

It is having a lot of process as because of the booming humour in the world

Capital

It requires huge capital

Career

Career is booming

Types : Normally there are three types of call centre but the two are mostly seen everywhere. They are 1. The Inbound 2. The Outbound. They are classified as follows :

Inbound : A process where calls of the precious clients of a company or organization is received by the staffs or employees of the contracted company is known as the inbound process. Clients calls the company to clear their queries and some product related information, etc. Executives or the employees who are representing the company for the customers here try their best effort to solve the queries of the clients. Here they have to prove that they are giving excellent customer satisfaction. They must not leave any type of queries or product information so that the customer must have a lack of information.

Outbound : A process where calls are made to the customers/clients of the company to create sales or an action that gains a benefit to the company on that time or in the future is known as the Outbound process. This process is very important for the company because company's future profit depends on the pillar of this process only. That's why corporate gives more importance to this sectors and pay handsomely for the sale or an action created by the employees for the company.