Hold Procedure

What is Hold Procedure?

At the time of taking calls when there is a need to put the call on hold we will not be silent at the call so that the customer must think that what is the speaker doing and when he becomes confused then he can hang up his call also. So that's the reason we have to keep in concern that the customer should be on the call till the time we are on hold. If any mistake is done by then the call can be hanged, so please always keep this in concern.

• Do you know how to put your call on hold when a customer asks for some information & you want some time to search for it on the Internet?

This is one of the trigger statement you must have to always use while keeping a call on hold "Sir, Can I put your call on hold for 2 minutes so that I can check for the information"

After Hold Procedure

As soon as you finished searching the data & its time to reconnect with the customer you will have to say this obligatory sentence always without fail. "Thank you! for being on Hold"

And after that you will told him about the rest of his queries and continue with your call.

You can put your call on hold with the help of the CRM which is provided for you by the company. After putting your call on hold you can always use a mute button to keep the call on mute, by this way the customer can't hears what are you doing now. Here your telephone etiquette will help you and you will not lose your marks in the quality.