Meaning: A step which is taken by the quality analyst for a particular executive whose call average is below the quality requirement set by the client in a particular month can be termed as Corrective Action Plan (CAP).
Limit of 3: When an executive comes in CAP and he is not able to come out of it and soon after that if its average is below the requirement the he enters into the second and after that he is still not able to come out of that two and average is below level, then he enters into the third one.
Effects of CAP on an executive:
As soon as an agent enters the third CAP he is not allowed to, login on the system and his case is directly transferred to the HR. Then after that it depends on the Hr decision that whether that employee will be working in the future or not.
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